Domain Name Registration

You can register your domain name through Netspan, for all .UK domains and common non-UK such as .COM. .NET. .ORG etc.

.UK domain retgistrations are via Nominet, a non-profit organisation responsible for managing .UK domains. As a registrar with Nominet, Netspan is required to adhere to agreed standards of service provision.

Customer Service Level Agreement

You should expect a response to enquiries regarding .UK domains by the end of the next business day, and expect action to be taken within a further 2 business days. If the particular issue will take longer than this to resolve, you will at least receive a status update within that time, indicating the likely timesdcale for a full resolution.

Complaints and Escalation Process

If you have any problems with the service we provide in regard to .UK domains, you can submit a formal complaint by email to info@netspan.co.uk. If you are still not satisfied with the response received, you can escalate your complaint to Nominet directly. For more information please see "COMPLAINING ABOUT A REGISTRAR" on the Complaints Procedures page on the Nominet website.

Registration of .UK domain names is subject to Nominet's standard Terms and Conditions, which you can read by clicking the Nominet Logo:

Abuse Issues

If you have reason to believe that a domain, for which Netspan is the Registrar, is being used in a way which might be classed as abuse - such as spamming or illegal activities - you can submit an abuse complaint by email to info@netspan.co.uk.